Leverage Performance Data to Drive Agent Performance

For service organizations to increase agent performance while also protecting customer satisfaction and loyalty, it is essential to focus on business execution. To ensure successful execution, contact center performance management marries performance data with business improvement processes, providing valuable tools for continuously analyzing how teams are performing against goals as well as executing purposeful coaching to adjust and realign when necessary.

Drive higher revenue by aligning strategy and execution. Boost performance with real-time analysis. Understand the true cost of your products, services, and channels. Comply with regulations faster, with fewer errors, and at lower cost. And leverage innovations in mobile, in-memory, and cloud technologies – everything you need for performance management from one vendor.